Before you confirm a ride request on Oowhaa, we display an upfront fare estimate locked for your selected pickup and destination. Your final charge will match the upfront fare unless you change your destination mid-trip, add extra stops, or incur extended waiting time exceeding the free grace window.
- Free Cancellation Window: Customers may cancel a ride request free of charge within 2 minutes of driver acceptance, or at any time if the driver is delayed by more than 5 minutes past the original pickup ETA.
- Late Cancellation / No-Show Fee: If a Customer cancels more than 2 minutes after dispatch while the driver is already en route, or fails to board within 5 minutes of the driver arriving at the pickup pin, a standard compensatory fee is credited directly to the driver.
Approved fare adjustments, duplicate card charges, or cancelled service orders are refunded according to your original payment method:
- Oowhaa In-App Wallet: Instant credit (within 60 seconds of approval).
- Debit/Credit Card or Bank Transfer: Processed within 24 hours; bank settlement typically completes within 3–5 business days.
- Rop Points: Any Rop Points applied to a ride or service that was cancelled without fault are automatically restored to your loyalty balance.
Workshops registered under the Repair service button must provide an itemized digital invoice before commencing work. All completed repairs carry a minimum 30-day or 2,000 km workmanship warranty. Escrow funds held in the Oowhaa Wallet are released to the workshop only after the vehicle owner confirms completion.
Logistics partners operating under the Logistics track must capture digital pickup and proof-of-delivery signatures/codes. Claims for damaged or missing parcels must be submitted within 48 hours of the scheduled delivery window with supporting photographs and declared value documentation.
- Car Rental Bookings: Full refund if cancelled at least 24 hours before pickup. Refundable caution deposits are released within 24 hours of the vehicle being returned in undamaged condition.
- Car Sale (Selling/Buying a Car on Oowhaa Showroom): Buyer reservation deposits and purchase funds are held in Oowhaa Escrow until physical vehicle inspection, VIN/customs verification, and transfer-of-title documentation are signed by both buyer and seller.